Hosting and development terms

Your ONIWC plan is a monthly or yearly subscription. It includes what is listed for that plan under “What’s included” on the plans page at the time you subscribe: your website, hosting resources (websites, storage, data transfer, databases, backups), support, and — on plans that include it — developer time.

The price you pay is fixed for the period you have paid for. If a plan’s price changes, we tell you before your next renewal, and any change applies only from then.

Plans that include a website give you a website created with the ONIWC website builder for your type of business, with your branding, content and pages. You can change it yourself at any time.

A fully custom design, complex features or a large application are not part of the included website. We are happy to provide them as a separately quoted project or through a plan with developer time.

Shared developer hours. Plans with monthly hours give you that many hours of work from ONIWC’s shared development team each calendar month. No individual developer is reserved for you; requests are handled by the team member best suited to them.

Assigned team. On plans with an assigned team, the developers, their roles, their hours per working day and their working days are agreed with you and shown in your dashboard before work starts. These hours are delivered on the agreed working days.

Working days are Monday to Friday unless your plan says otherwise, excluding public holidays in India. Time is measured in actual working time on your requests and shown in your dashboard.

You submit requests from the Development section of your dashboard, with any screenshots, documents or examples. We reply with an estimate of the hours needed and an expected delivery date, within the reply time stated for your plan.

No time is taken from your hours until you approve an estimate. Approved work is scheduled in the order it was approved, taking its priority into account. When the work is done, you review it and either approve it or ask for changes within the original scope.

If a request turns out to need more time than you approved, we pause and ask you to approve the extra time first. We never go beyond approved time without your agreement.

Where your plan says unused hours carry over, unused included hours move to the next month only and expire at the end of it; carried-over hours are used first. Where it does not, hours reset at the start of each month. Unused hours have no cash value, are not refunded and cannot be transferred to another account.

If a request needs more time than you have left, you choose: wait for next month’s hours, split the work into smaller parts, or accept a separate quotation for it. A quotation states exactly what is included, the price and how long it is valid. Quoted work does not use your monthly hours and starts only after you accept it.

Custom development outside the services listed for your plan is always quoted separately. There are no charges for work that is within your plan’s included benefits.

Some things are paid to other companies and are not included: domain name registration and renewal (paid to your domain registrar), paid themes, plugins, fonts, stock images or software licences, app store developer accounts, payment gateway fees, email delivery and other third-party services your website uses. We tell you before recommending anything that costs extra.

Each plan includes the hosting resources shown for it. Your dashboard shows your usage and warns you at 80%. If a month’s data transfer is used up, your hosted websites show a short “unavailable” notice until the start of the next month or until you upgrade; your files and databases are kept.

Websites must not be used for illegal content, malware, phishing, spam, cryptocurrency mining, or anything that harms other customers. We may take a website offline that does, and we tell you why.

We back up your hosted websites and their databases daily and keep the number of backups stated for your plan. You can restore or download them from your dashboard at any time. We recommend keeping your own copy of anything important as well.

You can cancel from Billing in your dashboard. Your plan stays active until the end of the period you have paid for, including any hosting and developer hours for that period. Requests in progress at the end of the period are completed only if they can be finished within the hours you have, or under a separate quote.

If your plan ends or a payment is missed, your hosted websites stay online for 3 days, then show an “unavailable” notice. Their files and databases are kept for at least 30 days after your plan ends, so you can renew or download them; we contact you before anything is deleted.

Your content — text, images, data, and the files and code you bring — remains yours. Work our developers create for you under your plan or a paid quotation is yours once the related subscription period or quotation has been paid.

Websites made with the ONIWC website builder run on the ONIWC platform; their content and data can be exported, but the builder and its designs are part of the platform and are not transferred. For websites you host with us, your files and databases can be downloaded from your backups at any time.

You can download your files and databases yourself, from your dashboard, at no charge.

Website migration, transfer to or from another provider, export assistance and related technical work are available at a separately quoted cost, based on the website’s requirements, complexity, data volume and technical scope. The quotation is agreed with you before any work starts; there are no hidden migration fees.

If we change these terms, we tell you in your dashboard and by email at least 30 days before the change applies to you. Questions? Open a support ticket from your dashboard or contact us.