Privacy policy

ONIWC is run by IonicWebCreator Private Limited (“ONIWC”, “we”, “us”). This policy explains what personal information we collect when you visit oniwc.com, create an account, use the dashboard or host a website with us, and what we do with it.

Questions about your information can be sent through our contact page. Choose “Help with my account” and mention privacy in your message.

When you create an account: your name, email address and password (stored only as a secure hash, never in readable form), and the details of your organisation and businesses, such as business name, type of business and billing country.

When you build and run your website: everything you add, such as text, photos, products, prices, menus, pages and settings, and the files and databases of websites you host with us.

When you pay for a plan: your plan, invoices and the payment status we receive from our payment providers. Your card or bank details are entered on the payment provider’s own page and are never stored by us.

When you contact us: what you send through the contact form or a support ticket: your name, email, and if you add them, your company, phone number and message.

When you use the site: technical information our servers record for security, such as IP address, browser type, the pages requested and the time of the request. We use it to keep the service working and to stop abuse, for example to limit how often one connection can send the contact form.

• To create your account, sign you in and keep it secure.
• To build, publish and host your websites and run the tools in your dashboard.
• To take payments for your plan and keep invoices and payment records.
• To reply to your messages and support requests.
• To send you emails about your account, such as password resets, receipts, plan reminders and important changes to the service or these policies.
• To find and fix problems and protect ONIWC and its users from fraud and abuse.
• To meet our legal obligations, for example tax and accounting records.

When people use the website you build on ONIWC (they place orders, make bookings, send enquiries or create an account on your site), their information belongs to your business. You decide what you collect and how you use it; we store and process it for you, only to run your website and dashboard.

You are responsible for telling your own customers how you use their information, for example with a privacy policy on your website, and for answering their requests about it.

We do not sell your personal information, and we do not share it for advertising.

We share it only with the service providers that help us run ONIWC, and only what each one needs:

• Payment providers: Razorpay for payments in India and PayPal for payments from other countries, to process the payments for your plan.
• Hosting and infrastructure providers that run the servers, storage and backups your account and websites use.
• Email delivery providers that send account and service emails on our behalf.

When you connect your own services to your website, such as your payment gateway, shipping or email provider, the information your website sends them is handled under your agreement with that provider.

We may also disclose information when the law requires it, or to protect the rights and safety of our users and ONIWC.

This website (oniwc.com) does not use advertising or third-party tracking cookies, and it loads no third-party scripts.

The ONIWC dashboard uses one essential cookie to keep you signed in. Without it, sign-in does not work, so it cannot be switched off. It is removed when you sign out or when your session ends.

We keep your account information for as long as your account is open.

After a plan ends, the files and databases of your hosted websites are kept for at least 30 days so you can renew or download them, as described in the hosting and development terms. We contact you before anything is deleted.

Invoices and payment records are kept for as long as tax and accounting law requires, even after an account is closed. Messages sent to us are kept for as long as needed to deal with them and any follow-up.

Passwords are stored only as secure hashes. Connections to ONIWC are encrypted, credentials you save for connected services are stored encrypted, and access to customer data is limited to the people who need it to run the service. No system is perfectly secure; if a breach affects your information, we will tell you and the authorities as the law requires.

You can see and change most of your information yourself in the dashboard, and download your website files and databases at any time.

You can also ask us to give you a copy of your personal information, correct it, or delete it and close your account. Some records, such as invoices, must be kept for legal reasons even after deletion. You can withdraw consent you have given at any time, and complain about how we handle your information.

To make a request or a complaint, use the contact page. We may ask you to confirm your identity first. If you are in India, you can also raise a complaint with the Data Protection Board of India once you have contacted us.

ONIWC is a service for businesses and is not meant for children. You must be at least 18 to create an account, and we do not knowingly collect information from children.

If we change this policy in a way that matters, we tell you in your dashboard and by email before the change applies. The date at the top always shows when it was last updated.