Terms of service

These terms are an agreement between you and IonicWebCreator Private Limited (“ONIWC”, “we”, “us”) for the use of oniwc.com, the ONIWC dashboard, the website builder, hosting, and the other services we offer (together, “ONIWC”). By creating an account or using ONIWC, you accept them.

If you use ONIWC for a business or another organisation, you accept these terms on its behalf and confirm you are allowed to. Some services have extra terms that also apply: the hosting and development terms for plans with hosting or developer time, and the refund and cancellation policy for payments.

You must be at least 18 and give us accurate information when you sign up, and keep it up to date. Keep your password safe: you are responsible for what happens in your account, including what people you invite to your team do there.

Tell us straight away through the contact page if you think someone else has got into your account.

Everything you add to ONIWC, including text, images, products, data and the files and code you bring, stays yours. You give us permission to store, copy, display and process it only as needed to run your websites and the service for you.

You confirm you have the right to use what you upload, and that your websites and how you run your business follow the law, including consumer, privacy and tax rules that apply to you. Your websites must show your own terms, privacy and refund information to your customers where the law requires it.

The ONIWC platform itself, including the website builder, its designs, the dashboard and the IWC framework, belongs to us. Websites made with the builder can be exported as content and data, but the builder and its designs are not transferred.

You may not use ONIWC to:

• break the law, or sell or promote anything illegal;
• publish content that infringes someone else’s copyright, trademark or other rights;
• publish content that is fraudulent, deceptive, hateful, harassing, or that exploits or harms children;
• send spam, run phishing pages or spread malware;
• attack, overload or try to break into ONIWC, other customers’ websites or any other system;
• get around plan limits, resell ONIWC without our written agreement, or copy or reverse engineer the platform.

If a website or account breaks these rules, we may take the content down, suspend the website or close the account. Where we can, we tell you first and give you a chance to fix it. When there is a serious risk to people or to the service, we may act straight away.

Prices are shown on the pricing page and at checkout before you pay. What each plan includes is listed under “What’s included” on the plans page.

In India, plans are paid in rupees through Razorpay, one period at a time; we remind you before your period ends so you can renew. In other countries, plans are paid in US dollars through PayPal and renew automatically at the end of each period until you cancel.

The price you paid is fixed for that period. If a price changes, we tell you before your next renewal and the new price applies only from then. Taxes are added where the law requires.

If a payment fails or a plan is not renewed, your websites stay online for 3 days and then show an “unavailable” notice until the plan is renewed, as set out in the hosting and development terms.

You can cancel your plan at any time from Billing in your dashboard. Your plan stays active until the end of the period you have paid for. Refunds are covered by the refund and cancellation policy.

You can also ask us to close your account completely. Before you do, download anything you want to keep; once the retention period in our privacy policy ends, your content cannot be recovered.

We work to keep ONIWC available and your data safe, with daily backups of hosted websites. We do not promise that the service will never be interrupted or free of errors, and we sometimes need to carry out maintenance. Where we can, we announce planned maintenance in advance.

We improve ONIWC continually, so features may change. Features marked “Beta” or “in development” are still being finished and may change more. If we remove a feature that is part of a paid plan, we tell you in advance.

Some features connect to services run by others, such as payment gateways, shipping and email providers, and domain registrars. Their own terms apply to them, and we are not responsible for how they work.

The IWC framework and the iwc command are provided under the licence that comes with them. Apps you build with IWC belong to you. The IWC documentation explains how to install and use them.

Nothing in these terms limits responsibility that the law does not allow to be limited.

Otherwise, we are not responsible for indirect or consequential losses, such as lost profits, lost business or lost data, and our total responsibility for any claim is limited to what you paid us for ONIWC in the 12 months before the claim. Keep your own copy of anything important as well as our backups.

You are responsible for claims made against us because of your content, your websites or the way you run your business on ONIWC.

These terms are governed by the laws of India. If you have a complaint, please contact us first through the contact page so we can try to sort it out. If we cannot, the courts of India have jurisdiction, without taking away any right you have to bring a claim where you live.

If we change these terms in a way that matters, we tell you in your dashboard and by email at least 30 days before the change applies to you. If you keep using ONIWC after that, the new terms apply. If you do not agree, you can cancel before they take effect.